What to watch out for
- 1Don't promise code compliance or permit outcomes in a reply. Point to your licensed process instead.
- 2For 'it still doesn't work' reviews, offer a return visit quickly.
- 3Avoid describing the home's electrical setup in detail in public.
Example replies
Panel upgrade
5 starsTom explained exactly why our old panel needed replacing and handled the permit and inspection.
Reply
Thanks for sharing this! Tom always wants homeowners to understand the why behind the work. We're glad the permit and inspection went smoothly. We appreciate you choosing us.
Why it works: It highlights clear explanations and handling the permit, which build trust.
Running late
3 starsDid a nice job on our lighting, but showed up two hours after the window.
Reply
Thank you for the kind words about your lighting, and we're sorry about the late arrival. An earlier job ran long, but you deserved a call. We now text customers whenever a tech is running behind.
Why it works: It thanks them for the praise and owns the lateness with a specific fix.
Outlet still dead
2 starsPaid for a service call and the outlet still doesn't work.
Reply
We're sorry the problem isn't solved. That's frustrating after paying for a visit. Please call our office and we'll send a tech back to finish the job at no additional service fee.
Why it works: It offers to come back and finish the job instead of arguing.
FAQ
Should I mention my license number in replies?
It's fine to mention you're licensed and insured. The license number belongs on your profile and website rather than in every reply.