What to watch out for
- 1Never mention the client's address, entry codes, schedules, or when the home is empty.
- 2Offer a re-clean for missed areas privately instead of debating what was or wasn't done.
- 3Credit cleaners by first name only if they're comfortable with it.
Example replies
Move-out deep clean
5 starsAna and her partner made our old apartment look brand new. Got our full deposit back!
Reply
Getting your full deposit back is the best review we could ask for! Ana and the team put real care into every move-out clean. Thanks for choosing us, and good luck in the new place.
Why it works: It celebrates the outcome the customer cared about and credits the team.
Missed spots
3 starsKitchen was great, but the bathrooms looked rushed this time.
Reply
Thank you for letting us know. Your bathrooms deserve the same attention as your kitchen. Please reply to your booking confirmation or give us a call and we'll schedule a touch-up at no charge.
Why it works: It acknowledges the uneven result and offers a concrete fix.
Broken item
1 starsThey broke a vase and didn't tell me. I found it in the trash.
Reply
We're truly sorry. Accidents can happen, but hiding one never should, and that isn't how we work. Please contact our owner directly so we can make this right.
Why it works: It addresses the trust issue head-on and moves the details private.
FAQ
Should I mention that my cleaners are insured or background-checked?
Only if it's true and relevant, for example in a reply about a broken item. Keep it brief and factual.