What to watch out for
- 1Don't name the people in the photos or tag event details in public unless the client did first.
- 2For delivery delays, give a straight timeline instead of vague promises.
- 3Never criticize the client's venue, lighting, or guests in a reply.
Example replies
Wedding gallery delivered
5 starsOur wedding photos made us cry all over again. She caught moments we didn't even know happened.
Reply
This means the world to us. Capturing those little in-between moments is our favorite part of a wedding day. Thank you for letting us be part of it, and congratulations again!
Why it works: It's emotional and personal, and it highlights the photographer's strengths.
Great photos, slow delivery
3 starsLove the photos but it took 10 weeks when we were told 6.
Reply
Thank you for your patience, and we're so glad you love the photos. Ten weeks is longer than we promised, and we should have kept you updated. We've changed our booking calendar so we can keep to the delivery dates we promise.
Why it works: It owns the missed timeline and describes a process fix.
Unhappy with editing
2 starsEditing style was way darker than the samples I picked from.
Reply
We're sorry the edits didn't match what you expected. Please reach out directly so we can look at the gallery together and revise the images to the style you chose.
Why it works: It offers to revise the photos privately instead of arguing about taste.
FAQ
Can I share a photo from the session in my reply?
Google replies are text-only. Point people to your portfolio, and only share client photos you have permission to post.